Residents & members
We're here when you need us
Maintenance requests, payments, subsidy questions — our office is your first point of contact.
Common questions
How do I report a maintenance issue?+
Call our office during business hours or email us with your building, unit number and a description of the problem. Urgent issues affecting safety, heat, water or security should be phoned in.
What if there's an emergency after hours?+
For fire, medical or police emergencies call 911 first. For building emergencies such as a flood, no heat or a lock-out, use the after-hours number posted in your building's lobby or provided by your property manager.
How do I pay my housing charges or rent?+
Pre-authorized payment is the simplest option. Contact our office to set it up or to confirm the other payment methods available for your community.
I'm on subsidy — when is my annual review?+
Subsidy reviews are completed each year. Your property manager will contact you in advance with the forms and documents required. Report any change in household income or composition as soon as it happens.
How do I get in touch with my board?+
Each community sets its own process. Your property manager can tell you how to bring a matter to your board or add an item to a meeting agenda.